Online Banking

OB Login Troubleshooting

To maintain the integrity of your online account, on Thursday, May 14th our system reset your Security Questions and Answers, as well as your Image and Passphrase. You will need to update these before you can log onto Online Banking. You may need to "clear your cookies" before the site will let you proceed. See below for a How-To or Google "how to clear your cookies" for helpful links. While this simple task will greatly increase the security of your account, we do apologize for the inconvenience!

For Internet Explorer : Ctrl + Shift + Delete Key at the same time. Check the Cookies Box and Click on Delete
For Google Chrome :  Ctrl + H at the same time, then Click on the Clear Browsing Data Button
For Firefox : Ctrl + Shift + Delete Key at the same time, Click on the Clear Now Button


Anytime. Anywhere.

Take in the advantages of online banking: obtain account balances, check history, make transfers and pay bills/loans-in the comfort of your home or while traveling via a PC or Mobile Device.

If you like Online Banking, you'll love our Mobile Banking App

Personal Finance Management Tool: You can now manage nearly all of your financial accounts using Simpli-Fi Personal Finance Manager on your Online Banking page! Simpli-Fi also allows you to setup account alerts, budgets, manage cash flow, and save toward goals. To begin using Simpli-Fi, just login to your Online Banking page and click on "Personal Finance Management" under the Financial Planning tab. If you have any questions feel free to contact us.

Online Banking Ratings & Reviews

Sign up or Log-In:

*If you have any issues signing up, please call (616) 406-2480 and press 1 to speak with a Member Service Representative. 

Click Here

Quick Tips

  • Always use a strong password such as including upper case, lower case, alpha and numeric along with special characters
  • Nickname your accounts for quick recognition
  • Cross-reference your other accounts at Rivertown; a Rivertown Representative will be able to help set this up
  • Remember, if you swipe your card as credit, it will take a couple days to be taken off your balance in Online Banking. Therefore, take note of your Available Balance, versus the Balance and keep this in mind when paying the bills, shopping, etc.
  • You can set up your own distributions using your online account, which is a great way to save money and help maintain a budget. A small bi-weekly transfer into a vacation account can really add up!
  • Online Banking is convenient for when you find a great deal while shopping online. You can transfer money into your Checking Account right on the spot!